How can we help?

Getting Started

Setup & the basics

// GETTING STARTED

Creating your TradeSoft account

Sign up, verify your email and phone, and set up a trader profile other Kiwi players will trust.

// GETTING STARTED

Moving from AirsoftTrader to TradeSoft

What was migrated from AirsoftTrader, what wasn't, and how to claim your migrated account.

Buying on TradeSoft

Find & buy gear

// BUYING

How to make an offer on a listing

Offers and haggling are normal: message the seller, negotiate a price in DMs, and agree the deal.

// BUYING

Questions and answers on listings

Every listing has a public Q&A. Who can ask, why only the seller answers, and when to message instead.

// BUYING

Paying for your purchase

TradeSoft doesn't handle payments between traders. How to pay safely and the trust checks to do first.

Selling on TradeSoft

List & sell gear

// SELLING

Listing an item for sale

Post your kit step by step: pick a category, fill in the details, add photos, review and publish.

// SELLING

Free, Featured and Featured Max listings

The three publish tiers compared: prices, how the home-feed cards look, and their relist perks.

// SELLING

Bumping a listing

Spend a bump credit to re-surface an active listing at the top of its category. Packs and the 24 hour cooldown.

// SELLING

Leaving a note on your listing

Broadcast an update on your own listing. It notifies buyers who asked a question, so news travels further.

// SELLING

Marking an item as sold

Close a listing when the deal's done: pick the buyer who messaged you, or mark it sold off site.

// SELLING

Archiving messages

Swipe any thread right to archive it, then find it again under Archived whenever you need it.

Account & Security

Your account, safety & privacy

// ACCOUNT & SECURITY

Editing your profile

Change your photo, display name, bio, home region and social links, and build trust with other traders.

// ACCOUNT & SECURITY

Verifying your phone number

Earn a Phone Verified badge on your profile and listings. Optional, and purely a trust signal.

// ACCOUNT & SECURITY

Club verification

The Club Verified shield shows a registered NZ club has vouched for you. Only the club can add you.

// ACCOUNT & SECURITY

Managing push notifications

Turn push on or off and choose exactly which alerts reach your phone, from messages to scam-flag warnings.

// ACCOUNT & SECURITY

Blocking a user

What blocking stops and hides, and why it never lets you dodge or erase feedback from a completed trade.

// ACCOUNT & SECURITY

Reporting a user, listing or message

Where to find the report control, the reasons you can pick, and what happens after our team reviews it.

// ACCOUNT & SECURITY

Deleting your account

How to delete your account, what is removed versus kept, and how to restore it within 14 days.

Community

Feedback, reviews & conduct

// COMMUNITY

Leaving feedback as a buyer

After a seller marks you as the buyer, rate them once your gear arrives, from the notification or Purchased.

// COMMUNITY

Leaving feedback as a seller

Rate the buyer after a sale, at the moment you mark it sold or later from the Sold tab in My Listings.

// COMMUNITY

Feature requests

Suggest ideas and vote on features you'd like to see. How the in-app board works and feeds the roadmap.

// COMMUNITY

Clubs on TradeSoft

A community area listing NZ airsoft clubs, with dedicated club profile pages, is coming soon.

Troubleshooting

Fixes & known issues

// TROUBLESHOOTING

Listings or account not loading

Stuck on a never-ending loading spinner? Fully close the app and reopen it. Here's the fix and known issue.

Club Management

For clubs, not day-to-day users

Running a registered NZ airsoft club? This guide walks your managers through the club dashboard. For the bigger picture, see the Club Management overview.

// CLUB MANAGEMENT

Club management overview (video guide)

Five short video walkthroughs: manager registration, the dashboard, club details, members and events.

Still need a hand?

Can't find your answer? Email the address that best matches your query. We read and respond to every message.

// GENERAL SUPPORT

General Queries

Questions about using TradeSoft, reporting a listing, feedback on the app, or anything else that doesn't fit the categories above.

[email protected]

Response time: up to 2 working days

// LEGAL & PRIVACY

Privacy, Terms & Account Deletion

Privacy Policy or Terms of Service enquiries, requests to access or correct your personal information, and account deletion requests.

[email protected]

Response time: up to 20 working days