// ACCOUNT & SECURITY
Reporting a user, listing or message
See something dodgy? You can report a listing, a profile or a message in a couple of taps. Reports are private, and our team reviews every one to help keep TradeSoft a safe place to trade.
When to report
Report anything that breaks the rules or feels unsafe: a listing for a prohibited item, a suspected scam, spam, offensive content, or a user who is harassing you. If you are not sure, report it anyway and add a note. Our team would rather take a look than miss something.
How to report
The report control lives right where the content is, so you never have to go hunting for it:
- A listing: open the listing and tap the flag icon in the top-right of the screen. (You'll see it on other people's listings, not your own.)
- A user's profile: open their profile, tap the menu (the three dots) in the top-right, then choose Report user.
- A message: open the conversation, tap the menu (the three dots) in the top-right, then choose Report user. This flags the other person and the message they sent.
Choose a reason and submit
A report form slides up. Pick the reason that fits best:
- Spam or misleading
- Scam or fraud
- Prohibited item
- Inappropriate content
- Harassment or abuse
- Something else
There's an optional Additional details box where you can add anything that helps us understand the issue: what happened, screenshots you have kept, or context we might miss. Then tap Submit report.
What happens next
Your report goes straight to the TradeSoft team for review. Reports are private: the person you reported is not told who reported them, or that a report was made at all. We look at each one and take action where it's warranted, which can range from a warning to removing a listing or suspending an account.
Report vs block
These are two separate tools. Reporting tells our team something is wrong so we can act on it. Blocking is a personal setting that stops one specific person contacting you. Reporting someone does not automatically block them, and blocking someone does not file a report, so use both when it makes sense. Learn more in blocking a user.
Keeping the marketplace clean helps everyone trade with confidence. If you have not joined yet, download TradeSoft and be ready the moment TradeSoft opens.
