The rules of the marketplace.

1. Introduction

These Terms of Service ("Terms") govern your use of the TradeSoft mobile application ("App"), the TradeSoft website and web app at tradesoft.app and its subdomains, including nz.tradesoft.app ("Website"), and any related services (collectively, "the Service") operated by TradeSoft ("we", "us", or "our").

Where a feature is available both in the App and on the Website, references in these Terms to the App apply equally to the Website.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

We reserve the right to update these Terms at any time. Continued use of the App after changes are published constitutes acceptance of the updated Terms. We will notify users of material changes via in-app notification.

2. Who May Use TradeSoft

2.1 Eligibility

You must be at least 18 years of age to create an account and use TradeSoft. By registering, you confirm that you meet this requirement.

2.2 Geographic Availability

TradeSoft is currently available to users located in New Zealand. We may expand availability to other regions in the future. We reserve the right to restrict access based on your location at any time.

2.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorised access to your account.

2.4 Personal and Commercial Accounts

TradeSoft has two account types. A personal account is for individual community members buying, selling, and trading their own airsoft gear. A commercial account is for businesses selling in trade, and is covered by Section 10.

You may not use a personal account to operate as a commercial trader, run a retail business, or otherwise conduct in-trade or merchant-level sales activity. This includes, but is not limited to, listing items sourced specifically for resale, operating a storefront-style profile, or any activity that would constitute trading in the ordinary course of business. If your selling activity is in trade, you must register a commercial account.

An account is either personal or commercial, and we do not convert an account from one type to the other. If you trade as a business and also buy and sell privately, you need two separate accounts registered with different email addresses.

If you are uncertain whether your intended use qualifies as commercial or personal, contact us at [email protected] before using the platform for that purpose.

2.5 Verified Phone Numbers

Verifying your phone number is optional. Once a phone number is verified on your account, it can only be removed or changed by contacting TradeSoft support at [email protected]. This is deliberate: it stops a verified number being moved between accounts to build false trust.

3. The TradeSoft Marketplace

3.1 Platform Role

TradeSoft is a platform that enables users to list, discover, and facilitate the exchange of airsoft equipment and related goods. We are not a party to any transaction between buyers and sellers. We do not take possession of, inspect, or guarantee any items listed on the platform.

This applies to commercial listings as well. Where a business sells through TradeSoft, the contract of sale is between you and that business. TradeSoft is not the seller, is not an agent for either party, and does not handle payment for those sales. Section 10 sets out the additional rules that apply to commercial accounts.

3.2 User Responsibility for Transactions

All transactions are conducted directly between users. You are solely responsible for:

• The accuracy and completeness of your listings
• The condition of any items you sell or trade
• Arranging and completing payment and delivery
• Resolving any disputes with the other party directly

TradeSoft accepts no liability for the outcome of any transaction between users.

3.3 No Dispute Resolution

TradeSoft does not mediate or arbitrate disputes between users. We strongly encourage users to communicate clearly before committing to a transaction and to use good judgement when dealing with other community members.

3.4 Payment Details

You can save payment details to your account (your bank account name and number, any payment notes, and a GST number on a business account) and send them to another member in a conversation. Your payment details are only shown to a member when you choose to send them.

You must only add or share payment details that you are authorised to use. Presenting another person's bank account or phone number as your own is prohibited and may result in suspension.

TradeSoft does not process payments between members and does not verify the ownership of bank accounts. Features such as verified phone sharing and payment detail cards show verification history on TradeSoft only: when details were first set, when they were last changed, and how many times they have changed. They are not a guarantee of a member's identity or trustworthiness, and all payments are made at your own risk.

4. Listings & Content

4.1 Your Listings

When you post a listing, you confirm that:

• You own the item or have the right to sell or trade it
• All information provided is accurate, complete, and not misleading
• The item complies with all applicable New Zealand laws and regulations
• You have not misrepresented the condition, value, or nature of the item

4.2 Permitted Items

TradeSoft is a marketplace for the airsoft community. You may only list airsoft and replica items and directly associated gear, including:

• Airsoft replicas (spring, gas, and electric/AEG), including gel blasters where lawful
• Internal and external parts, upgrade components, and tools for airsoft replicas
• Magazines, BBs, gas, batteries, chargers, and other airsoft consumables
• Tactical apparel, plate carriers, pouches, holsters, slings, and load-bearing kit
• Eye and face protection, optics, scopes, sights, and accessories

4.3 Prohibited Items & Content

TradeSoft is strictly for airsoft and replica gear. Even where an item may be legal to own or sell elsewhere, you must not list, offer, or promote the following anywhere on TradeSoft, including in listings, messages, public Q&A, and Discussions:

• Real firearms of any kind, including functional, deactivated, antique, or "parts kit" firearms, and any firearm receivers or frames
• Live ammunition: real rounds, cartridges, primers, gunpowder, propellant, or any component of live ammunition. (Airsoft BBs, gas, and pellets are permitted.)
• Real knives and bladed weapons: combat, hunting, butterfly, or other real knives, machetes, swords, and similar bladed weapons. (Inert, non-functional replica or training props without a real edge are assessed case by case.)
• Explosives, pyrotechnics, fireworks, or incendiary devices of any kind
• Any item whose sale, possession, or transfer is prohibited or restricted under New Zealand law, including the Arms Act 1983 and its regulations
• Stolen or fraudulently obtained goods
• Items you do not own or have no right to sell
• Content that is defamatory, harassing, threatening, or abusive toward any person
• Content that infringes the intellectual property rights of any third party
• Spam, misleading listings, or duplicate listings designed to manipulate the feed

Listing a real firearm, live ammunition, or a real bladed weapon is a serious violation of these Terms and may result in immediate removal of the listing and suspension or permanent termination of your account under Section 12.

You acknowledge the disclaimer presented at the start of each listing creation session, which places responsibility for legal compliance on you as the seller.

4.4 Content Licence

By posting content on TradeSoft (including photos, descriptions, and profile information), you grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, and distribute that content within the App for the purposes of operating the Service. This licence ends when you delete the content or your account, subject to any backups or legal retention obligations.

4.5 Listing Duration & Lifecycle

Listings are active for 30 days from the date of creation. Upon expiry, listings are removed from public view. You may relist an expired item, which returns it to active status but does not automatically bump it in the feed. If you plan to relist, see Section 4.8 for how photo retention affects an older listing. Listing management features (bump credits, featured ads) are subject to separate purchase terms under Section 7.

4.6 Automated Image Scanning (TradeSoft ScamScan)

To help protect the community from fraud, TradeSoft operates an automated image-scanning feature called ScamScan. When you upload photos to a listing, those images may be submitted to Google Cloud Vision API, which performs a reverse image search across the internet to identify images that have previously appeared on other websites or marketplaces.

ScamScan is an automated tool and is not infallible. A flag does not mean an image is stolen, and the absence of a flag does not guarantee an image is genuine. ScamScan results are used as one signal among others to help detect potentially fraudulent listings.

If a ScamScan flag is raised against one of your images, you may:

• Report a false positive: submit the image for manual review by TradeSoft. We will assess the flag and remove it if we determine it is incorrect.
• Mark as a stock or manufacturer image , if the image is an official product photo from a manufacturer or retailer, you can mark it accordingly. Stock image flags are reviewed and noted on the listing rather than treated as fraud indicators.

A ScamScan flag alone does not result in automatic listing removal or account action. However, a flag in combination with other indicators of fraud may lead to moderation action under Section 12.

ScamScan also scans messages, as set out in Section 6.8.

By uploading images to TradeSoft, you consent to those images being processed by Google Cloud Vision API for fraud-detection purposes, as described in our Privacy Policy (Section 9).

4.7 Photo Retention

Photos are not kept forever. The periods below set out exactly when a photo is removed, so that you can plan around them. We do not send a warning email or a notification before a photo is removed, and a removed photo cannot be recovered. This section is your notice.

• Sold, archived and expired listings: when a listing is sold, archived or expires, we keep its main photo and remove its additional photos 180 days later. The listing itself, its details, and the trade and feedback history attached to it are kept.
• Sold listings: a listing stops being publicly viewable 90 days after it is marked sold. You and the buyer can still see it. Feedback and trade history are not affected.
• Deleted listings: photos are removed 30 days after the listing is deleted.
• Message photos: photos sent in messages are removed 90 days after they are sent. The text of your messages is kept. See Section 6.9.
• Unattached uploads: a photo you upload but never attach to a listing is removed after 30 days.
• Exceptions: anything connected to a report, a ScamScan flag, an account that is suspended or under investigation, or a legal hold is retained for as long as it is needed. This overrides every period above.

These periods are also set out in our Privacy Policy (Section 12).

4.8 Relisting and Removed Photos

If you clone or relist an old sold listing, you may find that its additional photos have already been removed. The main photo is kept, but removed photos cannot be recovered and we cannot restore them for you.

If you think you may want to relist an item, do it before the 180 day point.

5. User Conduct

You agree not to:

• Create multiple accounts to circumvent a ban or suspension
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Add or share payment details you are not authorised to use, or present another person's bank account or phone number as your own
• Use the App to harass, threaten, or intimidate other users
• Attempt to manipulate feedback, ratings, discussion votes, or the reputation system
• Use automated tools, bots, or scrapers to access or interact with the App
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Use the App for any unlawful purpose

6. Messaging, Q&A & Discussions

6.1 Initiation of Contact

Private messaging between users may only be initiated in connection with a specific listing. Unsolicited direct messages outside of a listing context are not permitted.

6.2 Public Q&A

Listing Q&A threads are visible to all users. You are responsible for the content you post in public Q&A threads. Do not share personal information (phone numbers, home addresses, payment details) in public Q&A.

6.3 Communication Standards

All communications through TradeSoft must comply with these Terms. We reserve the right to remove messages that violate these Terms, though we are not obligated to monitor all communications.

6.4 Discussions

Discussions is a community board inside TradeSoft, found under Community → Discussions. You have to be signed in to read or post on it, and it is not visible to the public web or to search engines. Everything you post there is visible to every other signed-in user, so treat it as public. Discussions is currently available in the web app only. The content licence in Section 4.4 applies to what you post there.

Discussions is for talking about airsoft: gear, technical help, fields, game days, and the people playing. It is not the marketplace. Offering to buy, sell, or trade anything in a thread or a reply is not permitted, and neither is advertising a business, a service, or gear listed somewhere else. Create a listing instead.

You must not post the following in Discussions:

• Anything covered by Section 4.3, including real firearms, live ammunition, real bladed weapons, and explosives, whether you are offering it, seeking it, or promoting it
• Content that is harassing, threatening, hateful, defamatory, or abusive toward any person, club, or business
• Sexual content, graphic violence, or other objectionable material
• Personal information (phone numbers, home addresses, payment details), whether it is yours or someone else's
• Content that infringes anyone's intellectual property rights
• Spam, duplicate or repeated threads, referral links, and promotion of other platforms
• Impersonation of another user, club, business, or of TradeSoft itself
• Deliberately false claims about the safety or legality of airsoft in New Zealand, or about another user
• Anything unlawful, or anything that encourages someone else to break the law

Votes are meant to reflect what the community finds useful. Do not manipulate them: no voting with more than one account, no arranging for a group to vote a thread or comment up or down, and no automated voting.

Section 3 applies here. If you arrange a purchase, sale, trade, or any other transaction through a thread or a reply, you do so at your own risk. TradeSoft is not a party to it, does not verify it, and does not resolve disputes arising from it.

6.5 Discussions Moderation

Every thread and comment carries a Report option, which uses the same report flow as listings and profiles under Section 11.1. We review the reports we receive, but we do not read every post, we do not guarantee a response time, and we are not obligated to act on every report.

We may remove a thread or a comment, lock a thread (it stays readable but takes no new replies), or suspend or terminate an account under Section 12, with or without prior notice. A post we remove is shown as Removed by a moderator. Suspended accounts cannot post, reply, or vote.

6.6 Editing, Deleting & Your Profile

You can edit your own thread or reply for five minutes after posting. After that the post is fixed, and posts that were edited are labelled as such.

You can delete your own thread or reply at any time. Deleting cannot be undone, and it removes only your own post. If you delete a thread, the replies underneath stay readable and the thread stays listed by title, with your name and the body of your post gone. If you delete a reply, a Deleted by author placeholder stays in the thread in its place, still showing your name. This is deliberate: a conversation other people contributed to is not erased because one person changes their mind.

Your recent threads and replies appear as a Discussions section on your public profile, showing your ten most recent posts and their scores. Typing @ in a composer lets you mention another user, which notifies them and links them to your post. Under Dashboard → Settings → Privacy you can switch off Show my discussions on my profile, and switch on Prevent discussion tagging so you no longer appear in the mention list. People you reply to can still be notified, because that is a reply to them rather than a mention.

6.7 Discussions Limits

Discussions has technical limits that we may change at any time: thread titles of 3 to 160 characters, thread bodies of up to 10,000 characters, replies of up to 5,000 characters, replies nested three levels deep, a maximum of 6 new threads and 30 replies per hour, and 15 seconds between replies. Images cannot be posted in a thread or a reply.

6.8 ScamScan Message Scanning

TradeSoft ScamScan, described in Section 4.6, also covers messages. You acknowledge that TradeSoft automatically scans messages and content on the platform for the purpose of detecting scams, fraud, and other breaches of these Terms. This covers message text and images, and applies to all messages on the platform, including messages sent before this clause was added.

Unlike the image scanning in Section 4.6, message scanning runs on our own systems. Message content is not sent to a third-party scanning service.

Flagged content may be reviewed by our team and may lead to action under Section 12. See our Privacy Policy (Section 9) for what this scanning collects and how the results are used.

6.9 Photos in Messages

Photos sent in messages are removed on the schedule set out in Section 4.7. The text of your messages is not affected and stays in the conversation. If a photo someone sends you matters to you, save it to your own device.

7. Paid Features

7.1 Featured Listings

Featured listings are available for purchase at the time of listing creation. A featured listing is active for the duration of that listing (up to 30 days). Featured status carries over to the first relist of a listing, after which it expires and must be repurchased.

7.2 Bump Credits

Bump credits are available for purchase in packs. Credits are non-expiring and may be applied to any active listing at any time. Credits have no cash value and are non-refundable once purchased, except where required by applicable law.

7.3 Billing

Current prices for paid features are shown in the App or on the Website at the point of purchase, and are in New Zealand dollars. Prices and the paid features we offer may change from time to time. The price shown to you at the time you buy is the price that applies to that purchase.

TradeSoft is not registered for GST. No GST is charged on purchases, and we are not able to issue GST invoices.

Paid features can be bought in two places, and the payment channel differs depending on where you buy.

In the App: purchases are processed through the Apple App Store or Google Play Store, and are subject to their respective billing terms and refund policies. TradeSoft uses RevenueCat to manage purchase verification.

On the Website: purchases are processed by Stripe through Stripe Checkout, embedded in our checkout page. You enter your card details directly with Stripe. For these purchases TradeSoft is the seller and merchant of record, and your payment is subject to Stripe's terms in addition to these Terms.

In both cases we do not receive or store your full card number. Your featured listing or bump credits are applied to your account once payment is confirmed. If a payment fails or is declined, the purchase does not take effect and no benefit is applied.

7.4 Refunds

Purchases made in the App cannot be refunded by us. Apple and Google process those payments, not TradeSoft, so we have no ability to reverse them. Refunds for App purchases are governed by Apple's or Google's own policies and must be requested directly from whichever store you bought through.

Purchases made on the Website are processed by us, so we can consider a refund. Contact us at [email protected]. Approved refunds are returned to the card used for the original payment.

Refunds are for when something has gone wrong. Featured listings and bump credits are digital benefits that reach your account as soon as payment is confirmed, so a refund is normally only appropriate where, for example, you were charged more than once for the same purchase, you were charged but the feature was never applied, or the feature did not work as described.

We do not refund change of mind, and we do not refund unused bump credits. Credits do not expire and remain on your account until you choose to use them, so holding unused credits is not a reason for a refund. If something has gone wrong, please contact us as soon as you notice it, so that we can look into it while the payment records are still recent.

None of this limits your rights under the Consumer Guarantees Act 1993 or any other applicable consumer law, which apply regardless of what these Terms say.

7.5 Failed Payments & Chargebacks

If a payment is reversed, charged back, or disputed after a benefit has been applied to your account, we may remove the corresponding featured status or bump credits, and may suspend access to paid features until the matter is resolved.

You must only pay using a card you are authorised to use. Raising a chargeback in bad faith, for a purchase you did make and received, is a breach of these Terms and may result in suspension or termination of your account under Section 12.

7.6 Commercial Subscriptions

Commercial accounts (Section 10) are sold as a subscription with a monthly or annual term, bought on the Website through Stripe. Sections 7.3, 7.4 and 7.5 apply to those payments in the same way as to any other Website purchase. There is also a free plan, which requires no payment.

Subscriptions renew automatically at the end of each term, at the price then applying to your plan, until you cancel. If we change the price of your plan, we will tell you before the change takes effect for you.

You can cancel at any time. Cancellation takes effect at the end of the term you have already paid for, and you keep your plan and its limits until that date. We do not refund the unused part of a term. If you change plan mid-term, the change takes effect as described to you at the point you make it.

If a renewal payment fails, your plan continues unchanged while the payment is retried. If the retries are exhausted, the subscription ends and the account moves to the free plan, as described in Section 10.7. A chargeback is treated differently and is dealt with under Sections 7.5 and 10.14.

Featured listings and bump credits are bought separately under Sections 7.1 and 7.2 and are not included in any subscription.

8. Feedback & Reputation

8.1 Feedback System

After a trade is completed, both parties may leave feedback (a rating from 1–5 stars and an optional comment). Feedback is intended to reflect honest accounts of transaction experiences.

8.2 Prohibited Feedback Conduct

You must not:

• Leave false, misleading, or retaliatory feedback
• Attempt to coerce another user into leaving positive feedback
• Use the feedback system to harass or damage another user's reputation

8.3 Replies

A user who receives feedback may leave a single public reply. Replies are permanent and visible on their profile. The same conduct standards apply to replies as to original feedback.

8.4 Feedback Removal

We reserve the right to remove feedback that we reasonably determine violates these Terms, but we are under no obligation to do so.

9. Club Verification

9.1 What Club Verification Is

TradeSoft operates a Club Verification programme to support community trust and accountability on the platform. Verified representatives of recognised New Zealand airsoft clubs ("Club Managers") are given access to a club admin dashboard where they can manage their club's presence on TradeSoft.

9.2 Club Manager Capabilities

Club Managers may:

• Search for a TradeSoft user by email address to confirm whether they have an account, and view their display name and profile photo
• Send an in-app club membership invitation to any user with a TradeSoft account
• Remove users from their club (for example, where membership has lapsed or been revoked)
• View an audit log of club admin actions within their dashboard

9.3 User Requirements and Invitation Process

A TradeSoft account is required before a Club Manager can invite you to join their club. Club membership is entirely voluntary. When invited, you will receive an in-app notification and may accept or decline the invitation, with or without providing a reason. Your club association is not displayed publicly until you accept.

9.4 Benefits of Club Membership

Upon accepting a club invitation:

• A "Club Verified" badge will appear on your active listings
• Your profile will display your club association, including the club's name and a link to the club's website or social media (as provided by the club)

These signals are intended to provide additional context about sellers for prospective buyers. They do not constitute a guarantee by TradeSoft of a user's identity, trustworthiness, or the outcome of any transaction.

9.5 Removal from a Club

Club Managers may remove you from their club at any time. Upon removal, your Club Verified badge and club association will no longer appear on your listings or profile.

9.6 Club Responsibilities and TradeSoft's Role

Clubs are solely responsible for their own membership decisions and any know-your-customer (KYC) processes they apply before adding a user to their club on TradeSoft. TradeSoft does not verify, endorse, or take responsibility for a club's membership decisions or the accuracy of any information a club provides.

Club Verification is a community-led trust signal. TradeSoft accepts no liability arising from club membership decisions, the display of Club Verified status, or any transaction involving a club-verified user.

10. Commercial Accounts (In-Trade Sellers)

TradeSoft offers a separate account type for businesses: retailers, importers, stores, ranges, fields, event operators, and anyone else selling or trading in the ordinary course of business. This section applies to commercial accounts in addition to the rest of these Terms. Where this section differs from another section, this section applies to commercial accounts.

10.1 What a Commercial Account Is

A commercial account belongs to a business, not to a person. The business is the seller of record for every listing made under it, and remains responsible for everything done under the account by anyone given access to it.

A commercial account has a public business profile in place of a personal profile page, and appears in the TradeSoft business directory. By registering one, you confirm that you are authorised to act for the business and to accept these Terms on its behalf.

10.2 Who Must Use One

If you sell "in trade", meaning in the ordinary course of business, you must use a commercial account. That includes buying or importing stock for resale, selling as part of a retail, hire, or venue operation, and any other activity that would make you a trader rather than a private seller.

Selling in trade from a personal account is a breach of these Terms. We may remove or hide the listings involved and suspend or terminate the account under Section 12.

If you are not sure which side of that line you fall on, contact us at [email protected] before listing.

10.3 Registration, Security & Where You Can Use It

• Commercial accounts are registered on the Website only. They cannot be created in the App.
• Registration includes an automated anti-bot check, verification of your email address by one-time code, and setting up two-factor authentication with an authenticator app. Two-factor authentication is mandatory on commercial accounts: it cannot be skipped or switched off, and you will be asked for a code when you sign in.
• Commercial accounts are managed on the Website and cannot be used in the App. Signing in to the App with a commercial account shows a notice pointing you to the Website, and nothing else.
• You are responsible for your credentials, your authenticator device, and all activity under the account, as set out in Section 2.3. Contact us immediately if you lose access to your authenticator or suspect unauthorised access.

10.4 Review & Approval

A new commercial account on the free plan is reviewed by us before it can publish anything publicly or contact anyone. Review is skipped where you claim an existing directory entry using a verified email address at that business's own domain, or where you buy a paid plan. Buying a paid plan unlocks an account that is awaiting review, but it does not unlock one we have declined.

While your account is awaiting review you can:

• Set up and edit your business details, branding, and locations
• Create and save draft listings
• Preview your own business profile as it will appear

You cannot, until you are approved:

• Publish or relist listings
• Send or reply to messages
• Answer public Q&A
• Leave feedback
• Create or publish events
• Appear in the business directory or have a publicly reachable business profile

If we decline an account, we will tell you why by email. You may send us more information and ask us to look again, and we can reverse a decision at any time, but there is no formal appeals process and no guarantee of approval. An account left awaiting review for 30 days with no decision and no activity may be declined automatically; that is reversible if you get in touch.

Approval is not an endorsement. It does not mean we have verified the business, checked its stock, or guaranteed anything about it, and buyers should not read it that way.

10.5 Directory Entries & Claiming a Business

We may create an unclaimed directory entry for a New Zealand airsoft business using information the business has already made public, such as its name, description, website, contact details, address, and images. An unclaimed entry is display only: it has no listings, no feedback, no events, and no one can message through it.

If the business is yours, you can claim the entry. Registering with a verified email address at the domain shown on the entry claims it automatically; otherwise you can send us a claim request and we will review it. We may merge duplicate entries for the same business.

If you would rather your business was not listed at all, email [email protected] and we will remove the entry.

10.6 Your Business Information

The information on your business profile, including your business name, logo, header image, description, website, public contact email and phone number, locations, and opening hours, is publicly visible. You must keep it accurate and current, and you must have the right to use everything you upload. The content licence in Section 4.4 applies to it.

Keep the contact details you publish monitored: they are how buyers and we reach you. We may edit or remove business information that is inaccurate, misleading, or in breach of these Terms.

10.7 Plans, Limits & What Happens if a Plan Ends

Commercial accounts run on a plan. There is a free plan and several paid plans, and each one sets a limit on how many active listings and how many active events the account may have at once. The current plans, their limits, and their prices are shown at the point of purchase and in your business dashboard. Drafts, expired listings, archived listings, and sold listings do not count towards the listing limit. A recurring event series counts as one event, however many dates it generates. Billing is dealt with in Section 7.6.

If a paid subscription ends, whether because you cancelled it or because renewal payments were not completed, the account moves to the free plan. It is not suspended: your business profile, directory entry, feedback, and history all remain. What changes is:

• Your most recent active listing stays active and every other active listing is archived. Archived listings are not deleted, and nothing is republished automatically. You choose what to relist if you subscribe again, so that stock you no longer carry does not go back on sale by itself.
• Your events are hidden while the account is on the free plan, and become visible again when a paid plan is active.

10.8 Your Obligations as an In-Trade Seller

Selling in trade carries legal obligations that do not apply to private sellers, and they are yours, not ours:

• Consumer law. Your sales to consumers are subject to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You must comply with them, and you cannot contract out of the Consumer Guarantees Act in a consumer sale. TradeSoft is not the supplier of anything you sell and gives no guarantee in respect of it.
• Accuracy. You must not misrepresent an item's condition, origin, specification, availability, or price, and you must not present your business as a private seller.
• Tax. You are responsible for your own tax position, including GST registration and invoicing where it applies to you. The note in Section 7.3 about TradeSoft not being registered for GST relates only to what we charge you, not to what you charge your customers.
• Off-platform sales. Where a sale completes on your own website or in your store, your own terms, returns policy, and privacy policy govern it, and you are responsible for them.
• The items themselves. The permitted and prohibited item rules in Section 4 apply to you in full, as does all applicable New Zealand law covering airsoft replicas, their importation, and their sale.

10.9 The In-Trade Badge

Listings made under a commercial account are marked In-Trade and link to the business profile rather than to a personal profile. The marker is applied by us automatically from the account that created the listing. It cannot be added, removed, or edited by any user. It exists so buyers can see they are dealing with a business and that consumer law applies to the sale.

10.10 Product Links, the Buy Button & Automatic Replies

A commercial listing may carry a link to the same item on your own website. When a buyer uses the Buy button, that link opens in a new tab and a message thread is opened on the listing between the buyer and your business. The thread is what allows the sale to be attributed and feedback to be exchanged afterwards. The buyer's opening message and your automatic reply, if you have one enabled, are both marked in the thread as automated so neither party is credited with writing them.

The buyer's TradeSoft display name is added to the outbound link so that you can match an order in your own system to a TradeSoft account. If you capture it, you must handle it in line with the Privacy Act 2020 and your own privacy policy, and use it only to identify that order.

Automatic replies are optional, apply to the whole account, and are your content: you are responsible for what they say, they must comply with these Terms, and an automatic reply does not count as answering a buyer. Public Q&A is never answered automatically and must be answered by a person.

None of this makes TradeSoft a party to, or an agent for, a sale completed on your own website.

10.11 Feedback on Commercial Accounts

Commercial accounts give and receive feedback on the same 1-5 star scale as everyone else, and Section 8 applies in full. Feedback attaches to the business rather than to the individual operating the account, and is pooled across everyone who operates it.

Feedback covers purchases that started with a TradeSoft listing, even where the transaction was completed on your own website or in your store. We will not remove feedback on the basis that the sale finished off the platform. The grounds for removal in Section 8.4 still apply as normal.

10.12 Events

A commercial account on a paid plan may publish events up to its plan's event limit. Accounts on the free plan cannot publish events. Events are included in the plan and we do not charge per event; any door price you charge attendees is a matter between you and them, and TradeSoft is not a party to it or involved in collecting it.

Events are hidden while the account is on the free plan or suspended, and return when it is active again.

10.13 Features Not Available to Commercial Accounts

Commercial accounts are excluded from parts of the platform built for individual community members:

• Ranks, leaderboards, medals, and achievements
• Club membership and the Club Verified badge
• A personal profile page, which the business profile replaces
• The phone verified badge

Other features may work differently for commercial accounts, and we may change which features are available to them at any time.

10.14 Suspension, Chargebacks & Closing a Commercial Account

Section 12 applies to commercial accounts. In addition, we may suspend a commercial account immediately if a payment is charged back or disputed, if we believe the account is being used fraudulently, or if the business information given to us is false.

While a commercial account is suspended:

• Its listings are hidden
• Its business profile and directory entry are removed from public view
• Messaging is disabled
• Its events are hidden

Suspension does not cancel your subscription, stop it renewing, or entitle you to a refund. If you want billing to stop, cancel the plan under Section 7.6.

You may close a commercial account at any time by cancelling your plan and contacting us. Feedback already received, and records we are required to keep, are retained as described in the Privacy Policy.

11. Reporting, Blocking & Community Safety

11.1 Reporting

If you come across a listing, user, message, or discussion post that you believe breaches these Terms or is otherwise harmful, you can report it to us from within the App. Select the reason that best fits and add any detail that will help us review it. Reports are sent only to TradeSoft and are not shown to the person you report.

We review the reports we receive and may take action (including removing content, or suspending or permanently terminating accounts) under Section 12. We aim to review reports promptly but do not guarantee a specific response time, and we are not obligated to act on every report.

11.2 Blocking

You can block another user from their profile or from Settings → Blocked Users. Once a block is in place, neither of you can message the other or mention the other in Discussions, and each of you is hidden from the other's listings, profile, public Q&A, and discussion posts. You can unblock a user at any time. Blocking is a personal tool for managing your own experience and is separate from reporting a user to us.

11.3 Zero Tolerance for Abuse & Objectionable Content

There is no tolerance for objectionable content or abusive behaviour on TradeSoft. Content or conduct that is harassing, threatening, hateful, or otherwise in breach of these Terms may be removed, and the accounts responsible may be suspended or terminated under Section 12, with or without prior notice.

12. Accounts, Suspension & Termination

We reserve the right to suspend or permanently terminate your account at any time, for any reason, at our sole discretion, including but not limited to violations of these Terms. No prior notice or warning is required.

Some of our fraud checks are automated. We may suspend or restrict accounts, including automatically, where account details match identifiers associated with fraud or with previously suspended accounts.

Upon termination:

• Your listings will be removed from public view
• Your access to the App and your account data will be revoked
• Any unused bump credits will be forfeited without refund, except where required by law

If you believe your account has been suspended or terminated in error, including by an automated check, contact us at [email protected]. We will review the matter at our discretion. There is no formal appeals process and no guarantee of reinstatement.

13. Intellectual Property

13.1 Our Property

The TradeSoft name, logo, app design, and all original content and features of the Service are owned by TradeSoft and are protected by applicable intellectual property law. You may not copy, reproduce, modify, or distribute any part of the Service without our express written permission.

13.2 Your Content

You retain ownership of content you post to TradeSoft (photos, descriptions, etc.), subject to the licence granted in Section 4.4.

13.3 Feedback & Suggestions

If you send us ideas, suggestions, feature requests, votes, or other feedback about TradeSoft (including through any in-app feature request or voting tool), you agree we are free to use and act on that feedback without any obligation to you. You grant TradeSoft a perpetual, irrevocable, worldwide, royalty-free licence to use, develop, and incorporate any such feedback into the Service for any purpose. Any feature or functionality we build remains our property under Section 13.1, even if it is the same as or similar to something you or another user suggested, and you waive any claim to ownership, compensation, or attribution in respect of it. Please do not send us feedback you consider confidential or proprietary.

14. Privacy & Communications

14.1 Privacy Policy

Your use of TradeSoft is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to the collection and use of your information as described in the Privacy Policy.

14.2 Emails from TradeSoft

We send service emails as a necessary part of operating your account, including email verification, password resets, security notices, receipts, support replies, and notices of changes to these Terms. You cannot opt out of service emails while your account is open.

We also send marketing emails (product announcements, new features and releases, community news, and occasional offers). When you create an account, your email address is added to our mailing list so that we can keep you up to date about TradeSoft. Every marketing email includes a working unsubscribe link, and you may opt out at any time at no cost. Unsubscribing does not affect service emails, your account, or your ability to use the App.

You must only sign up for our mailing list using an email address you own or are authorised to use. Do not add anyone else's address without their permission.

Section 7 of the Privacy Policy sets out how our email is sent, what we record about delivery and engagement, and how to unsubscribe.

15. Disclaimers & Limitation of Liability

15.1 Service Provided "As Is"

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

15.2 No Guarantee of Availability

We do not guarantee that the App will be available at all times or free from errors, interruptions, or data loss.

15.3 Limitation of Liability

To the fullest extent permitted by applicable law, TradeSoft and its operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses arising from:

• Your use of or inability to use the Service
• Any transaction or interaction with another user
• Any content posted by users on the platform
• Unauthorised access to or alteration of your account

Where liability cannot be excluded by law (including under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986), our liability is limited to the maximum extent permitted.

15.4 Consumer Rights (New Zealand)

Nothing in these Terms is intended to limit any rights you may have under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, to the extent those rights cannot be excluded or limited by contract.

16. Indemnification

You agree to indemnify and hold harmless TradeSoft and its operator from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your listing or sale of any item
• Any dispute between you and another user

17. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

18. Contact

For questions about these Terms, or to report a concern, contact us at:

Support (accounts, suspensions, commercial questions): [email protected]

Legal and privacy requests: [email protected]