Account & security
Your profile, verification, notifications, blocking and reporting, and deleting your account.
7 articles
Search the Help CentreEditing your profile
Change your photo, display name, bio, home region and social links, and build trust with other traders.
// ACCOUNT & SECURITYVerifying your phone number
Earn a Phone Verified badge on your profile and listings. Optional, and purely a trust signal.
// ACCOUNT & SECURITYClub verification
The Club Verified shield shows a registered NZ club has vouched for you. Only the club can add you.
// ACCOUNT & SECURITYManaging push notifications
Turn push on or off and choose exactly which alerts reach your phone, from messages to scam-flag warnings.
// ACCOUNT & SECURITYBlocking a user
What blocking stops and hides, and why it never lets you dodge or erase feedback from a completed trade.
// ACCOUNT & SECURITYReporting a user, listing or message
Where to find the report control, the reasons you can pick, and what happens after our team reviews it.
// ACCOUNT & SECURITYDeleting your account
How to delete your account, what is removed versus kept, and how to restore it within 14 days.
More help topics
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Can't find your answer? Email the address that best matches your query. We read and respond to every message.
// GENERAL SUPPORT
General Queries
Questions about using TradeSoft, reporting a listing, feedback on the app, or anything else not covered by the help articles.
[email protected]Response time: up to 2 working days
// LEGAL & PRIVACY
Privacy, Terms & Account Deletion
Privacy Policy or Terms of Service enquiries, requests to access or correct your personal information, and account deletion requests.
[email protected]Response time: up to 20 working days
// GET THE APP
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