Should I leave feedback as soon as I get the notification?

You can, but it's usually worth waiting until you've actually received the gear and checked it's as described. The feedback prompt appears as soon as the seller marks you as the buyer, which may be before your item has arrived.

Where do I find the seller again to rate them?

Two places. Tap the leave-feedback notification you were sent, or open your Profile tab and go to Purchased listings, where each item you've bought has a Leave feedback button until you've rated the seller.

Can the seller reply to my feedback?

Yes. Your rating and comment are public on the seller's profile, and the seller can post one public reply to it. They can't change or remove the rating itself.

Do I have to wait for the seller to rate me first?

No. Feedback works independently for each side, so you can leave yours whenever you're ready. There's no acceptance step and nothing to approve.

Leaving feedback as a buyer

You'll get a prompt, but wait for your gear

Once a seller marks their listing as sold and picks you as the buyer, you get a notification: Leave feedback for your seller. Tapping it opens the feedback form for that deal.

You don't have to act on it straight away, and usually you shouldn't. The prompt can arrive the moment the seller closes the listing, which may be before your gear has turned up. It's best to wait until you've actually received the item and checked it matches the listing before you rate the seller. Sorting out payment and delivery first means your feedback reflects the whole experience.

Where to leave it

You can open the feedback form from two places:

The notification. Tap the leave-feedback notification (the bell icon in the app, or the push notification). It takes you straight to the form.
Purchased listings. Open your Profile tab and tap Purchased listings. Every item you've bought is listed here, and each one shows a Leave feedback button until you've rated the seller (after that it reads Feedback left).

Purchased listings screen showing a bought item with a Purchased badge and a Leave feedback button — In Purchased listings, tap Leave feedback on the item to rate the seller.

Fill in the star rating and comment

The form is quick:

Stars. Tap to give a rating from 1 to 5 stars. This is required.
Comment. Optional. A short note on how the deal went (item as described, well packed, good communication) is genuinely useful to other buyers.

Tap Submit feedback when you're done.

Leave Feedback screen with a five-star row under the heading How was the seller and an optional comment field — Set your star rating, add an optional comment, then Submit feedback.

One per purchase. You can leave one piece of feedback for each item you buy. Once it's submitted it's published on the seller's profile and the Leave feedback button changes to Feedback left.

Where your feedback shows up

Your rating and comment appear publicly on the seller's profile, tagged as buyer feedback, and they count toward the seller's overall star score. The seller can post one public reply to your feedback, but they can't change or remove the rating itself. So keep it fair and factual.

Feedback goes both ways. The seller can rate you as a buyer too, independently: neither side has to wait for the other. See leaving feedback as a seller for how that side works.

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← Back to the Help Centre

You'll get a prompt, but wait for your gear

Where to leave it

Fill in the star rating and comment

Where your feedback shows up

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